FAQS

how do you pronounce your name again?

BĀkT is the phonetic spelling of the word 'baked'.

super simple and easy to remember!

why do same day orders cut off at 4pm?

the last thing we would want to gift you is an old, stale, BĀkT good.

so we like to bake everything to order; 
always fresh, always delicious. 

this gives us ample time to bake, pack & deliver your gifts in a timely fashion!

what's the good word with these infused BĀkT cakes?

oh, im glad you asked!

our BĀkT cakes are available by preorder only and must be ordered a MINIMUM of 48 hours in advance. you will receive a confirmation from us via text once your order is
processed and must then submit a 50% deposit to complete your order.

your deposit is fully refundable, if cancelled within 24 hours of delivery date.

what are your hours of operation?

we are currently open 5 days a week //
w
ednesday/thursday/sunday - 4:30pm to 8:30pm 
fridays & saturdays - 4:30pm to 9:00pm

you can always preorder at anytime and we'll take same day orders up until 4pm!

what's your delivery range? is there a delivery fee ? 

at the moment, we are here to serve the entire district! as long as you find yourselves within DC proper we'd be happy to slide your way.

with that being said in order to make this dream a reality we had to alter some things. 


first, we only service the district of columbia.

no deliveries to m
aryland & virginia.

second, to qualify for delivery you must meet the order minimum of $39.99

all orders under $99.99 will be charged a $5.00 delivery fee.

all orders over $100 will qualify for FREE DELIVERY!

by having these parameters in place, we will be able to better serve you, in every quadrant of the district!

 

do you offer pick up?

yes!

since we don't operate as your standard storefront (YET) we ask that you provide us with a safe & convenient pick up location in the "more info" section prior to check out.

the pick up time selected is approximate and you will receive a text from our team 30 minutes prior to your scheduled pick up letting you know when your order will be ready (don't worry, we're very punctual!). 

the location must be within WASHINGTON D.C. !
no 'pick ups' in maryland & virginia!

oh no, I'm running late! is that ok?!

totally.

we absolutely understand that things happen and life throws us a curveball when we least expect it.

just shoot us a text or e-mail as far in advance as possible to avoid delaying other people from getting their
BĀkT goods on time! 

this applies to both pick up and deliveries!

what's your cancellation policy?

again, we understand things happen and we're great at communicating so just give us a heads up!

we will almost always be able to 
accommodate you at a different delivery time on the same day if that works best for you. 

if you absolutely do need to cancel though, please be aware that all orders must be cancelled at least 4 hours prior to delivery time or you will be subject to pay full price minus the delivery fee, if any.

we are always here to try and make it work for you so just drop us a line, and we'll do our best, but please do understand that we bake everything to order - so a last minute cancellation just means tasty treats in the trash and nobody wants that!

did we miss something?

reach out to us by email anytime @ getbakt@baktdc.com and we'll be happy to help you out with any questions or concerns!