FAQS

how do you pronounce your name again?

BĀkT is the phonetic spelling of the word 'baked'.

super simple and easy to remember!

what are your hours of operation?

we are currently open 5 days a week //
w
ednesday through sunday // 
4pm to 8pm.

you can always preorder at anytime and we'll take same day orders up until 5pm!

why do same day orders cut off at 5pm?

the last thing we would want to gift you is an old, stale, BĀkT good.

so we like to bake everything to order; 
always fresh, always delicious.

what's the good word with these infused BĀkT cakes?

oh, im glad you asked!

our BĀkT cakes are available by preorder only and must be ordered a MINIMUM of 48 hours in advance. you will receive a confirmation from us via text once your order is
processed and must then submit a 50% deposit to complete your order.

your deposit is fully refundable, if cancelled within 24 hours of delivery date.

do you still offer pick up?

we will no longer be offering pick up in order to avoid scheduling conflicts but will gladly set up a meeting point within D.C. city limits. (No Federal or Government property i.e. National Mall etc.)

place your order as you normally would, select "meeting point", and please be in the area of the meeting point you provided within the time slot chosen. you will receive a text from our delivery team 15-30 minutes prior to your scheduled delivery with an updated delivery time. 

wait patiently, we will surely be linking up soon!

what's your cancellation policy?

again, we understand things happen and we're great at communicating so just give us a heads up!

we will almost always be able to 
accommodate you at a different delivery time on the same day if that works best for you. 

if you absolutely do need to cancel though, please be aware that all orders must be cancelled at least 4 hours prior to delivery time or you will be subject to pay full price minus the delivery fee, if any.

we are always here to try and make it work for you so just drop us a line, and we'll do our best, but please do understand that we bake everything to order - so a last minute cancellation just means tasty treats in the trash and nobody wants that!

what's your delivery range? is there a delivery fee ? 

at the moment, we are here to serve the entire district! as long as you find yourselves within DC proper we'd be happy to slide your way.

with that being said in order to make this dream a reality we had to alter some things. 


first, we only service the district of columbia.

no deliveries to m
aryland & virginia.

second, all orders $39.99 and under will be charged a $10 delivery fee.

all orders under $99.99 will be charged a $5.00 delivery fee.

all orders over $100 will qualify for FREE DELIVERY!

by having these parameters in place, we will be able to better serve you, in every quadrant of the district!

 

oh no, I'm running late! is that ok?!

totally.

we absolutely understand that things happen and life throws us a curveball when we least expect it.

just shoot us a text or e-mail as far in advance as possible to avoid delaying other people from getting their
BĀkT goods on time! 

did we miss something?

reach out to us by email anytime @ getbakt@baktdc.com and we'll be happy to help you out with any questions or concerns!